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Contact us via our Velosum Citation Support Email for help with technical issues or call us at (801) 810-2891 ext. 2
Support hours are Mon-Fri, 8am-5pm (Mountain Time)

If you are appealing a citation because you have a handi­capped placard or a meter receipt showing that you paid for parking, please include the following information in the “Description” section of the appeal:
  • If system not accepting payment:
    Please call our office at (530) 550-2323 if the system does not allow you to pay the citation online. We can assist you and explain your payment options.
  • For citations beginning with TP:
    If your citation number in the upper right corner has a TP dash (-), please leave out the dash sign when looking up acount, enter as follows: TPXXXX.
  • For handicapped placard:
    The ID number located at the bottom of your placard.
  • For meter receipt:
    The "Machine ID" and "Receipt No." printed on the meter receipt.
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